Shipping Policy

Thank you for choosing FactoryMall.in, owned by LAVANYA CREATIONS, for your refurbished mobile purchase. This Shipping Policy outlines important information regarding the processing, shipping, and delivery of your order. Please review the following details carefully before placing your order.

1. Order Processing

1.1 Once you place an order on FactoryMall.in, our team will begin processing it within 0-1 business days. Order processing includes verifying the availability of the product, conducting quality checks, and preparing it for shipment.

1.2 You will receive an email confirmation with your order details and tracking information once your order has been processed and shipped.

2. Shipping and Delivery

2.1 We offer shipping services pan India. We partner with reliable courier services to ensure prompt and secure delivery of your order.

2.2 The estimated delivery time for your order, from the date of shipment, is 5 to 7 business days. However, please note that delivery times may vary depending on your location, external factors such as weather conditions or logistical challenges, and product availability.

2.3 We make every effort to deliver your order within the estimated timeframe. However, delays may occur beyond our control, and we cannot be held responsible for any such delays.

2.4 We offer door-to-door delivery services. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues.

2.5 Once your order is shipped, you can track its progress using the provided tracking number. The tracking details will be shared with you via email.

2.6 If you have any specific delivery instructions or requests, such as delivering to a neighbour or a secure location, please contact our Customer Care Number at +91-8837810916 or email us at support@factorymall.in. We will do our best to accommodate your request, but we cannot guarantee its fulfilment.

3. Shipping Charges

3.1 As of Now there is free shipping Pan India.

4. International Shipping

4.1 Currently, we only ship within India. We do not offer international shipping services.

5. Non-Delivery or Missed Delivery

5.1 In the event of a non-delivery or missed delivery due to incorrect shipping information provided by you, your refusal to accept the package, or failure to collect the package from the courier’s designated location within the specified time frame, the package may be returned to us.

5.2 If a package is returned to us as a result of any of the reasons mentioned above, we will contact you to arrange for reshipment. Additional shipping charges may apply for reshipment.

6. Damaged or Defective Products

6.1 We take utmost care in packaging and ensuring the quality of our products. In the rare event that you receive a damaged or defective product, please contact our Customer Care Number at +91-8837810916 or email us at support@factorymall.in within 48 hours of delivery. We will guide you through the return or replacement process.

7. Contact Us

If you have any further questions or concerns regarding our Shipping Policy, please contact us at:

Customer Care Number: +91-8837810916 Email: support@factorymall.in

We are here to assist you and provide the best possible shopping experience.

Last updated: 17 August 2023

Note: This Shipping Policy is for informational purposes only and does not constitute a legally binding agreement.