Privacy Policy

Privacy Policy

Effective Date: 18/08/2023

This Privacy Policy governs the manner in which LAVANYA CREATIONS, the owner and operator of the ecommerce platform FactoryMall.in, collects, uses, maintains, and discloses information collected from users (referred to as “Users” or “you”) of the FactoryMall.in website (“Site”). This Privacy Policy applies to the Site and all products and services offered by LAVANYA CREATIONS.

Information Collection

We may collect personal identification information from Users in various ways, including but not limited to when Users visit our Site, register on the Site, place an order, fill out a form, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for their name, email address, mailing address, phone number, and payment details (collectively referred to as “Personal Information”). Users may, however, visit our Site anonymously. We will collect Personal Information from Users only if they voluntarily submit such information to us. Users can always refuse to supply Personal Information, except that it may prevent them from engaging in certain Site-related activities.

Web Browser Cookies

Our Site may use “cookies” to enhance the User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

We collect and use Users’ Personal Information for the following purposes:

  • To improve customer service: Information provided helps us respond to customer service requests and support needs more efficiently.
  • To personalize the user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to inquiries, questions, and/or other requests. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time Users would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are included at the bottom of each email or Users may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Information, username, password, transaction information, and data stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ Personal Information to others. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Compliance with Legal Requirements

We may disclose Personal Information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Changes to This Privacy Policy

LAVANYA CREATIONS has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Factory Mall, C/O Lavanya Creations

B-162, Brij Vihar, P.O.- Chander Nagar, Uttar Pradesh 201011

Customer Care Number: +91-8837810916

Email: support@factorymall.in

Effective Date: 18 August 2023